PRIVACY POLICY

Terms & Conditions of Use

You are browsing https://www.alexandra-care.com, by continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Westcountry Home Care Limited's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Alexandras Community Care, Westcountry Home Care Limited or 'us' or 'we' refers to the owner of the website whose registered office and company registration number is listed above. The term 'you' or 'user' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and lawful use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text, audio, video, animation, graphics and downloads. Reproduction is prohibited other than in accordance with the copyright notice at the bottom of this web page, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website uses cookies to monitor browsing preferences. Please refer to our Cookie Policy for more information.

This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Information

This Privacy Policy sets out how Westcountry Home Care Limited collects, uses and protects any personal information provided when you use https://www.westcountrycare.co.uk.

Westcountry Home Care Limited is committed to ensuring your privacy is protected, your personal data is kept safe and all relevant laws and regulations are implemented.

We may update this policy from time to time so you should ensure you regularly review this page to ensure you are happy with any changes.

What we collect

We collect analytical information about your visits to our website, the resources and the pages you access.

We collect the information you provide when you fill in a contact form or a job application form.

Depending on what you do on our website, we may collect and store the following personal information:

Analytical Information
- We use Google Analytics and HubSpot, to collect and log internet information including IP address, operating system, browser type, behaviour, page views etc. This is statistical data about browsing behaviour and patterns, and does not identify any individual. Any such data is collected in accordance with our Cookie Policy.
Personal Information
- Your name
- Your email
- Your telephone number

Why we need your information

We require your information:

To respond to any query you may make
To provide statistical analysis of website traffic
For our internal record keeping
To provide you with further information about our services (but only if you have signed up for marketing updates)
To process your job application

You can unsubscribe from all updates at any time, either by using the unsubscribe feature on any marketing emails sent or by emailing marketing@westcountrycare.com

Where do we store your information

All of your information is stored on secure servers within our HubSpot CRM. HubSpot participates in and has certified its compliance with, the EU-U.S. Privacy Shield Framework. This means that your information is transferred to and stored at a destination outside of the EEA and the security in place meets the level of protection required under the General Data Protection Regulations. By submitting your data to us you agree to this transfer.

In addition, to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The only circumstances in which we will share your information is as follows:

if you have completed a job application or made an enquiry with regard to employment. In these instances, we may share your information with our recruitment partner, RJS Resourcing Ltd who manages all our recruitment activity.
if you are requesting care in a location covered by our sister company, River Exe Healthcare, we will pass your contact information over to them to manage and respond where relevant.

It is only in these circumstances and to this company that we will pass on your personal data, otherwise, we will not share, in any way, your information with any third party outside of those employed by Westcountry Home Care Limited.

How long do we keep your information

We keep your personal information for as long as is necessary to deal with any queries you may have.

If you have consented to be kept up to date on our marketing activities, we will keep your information until that time when you unsubscribe from our notifications.

Your rights

Under the General Data Protection Regulations you have the following rights in relation to your data:

To ask to confirm that your data is being used and request a copy of that data. This is called a Subject Access Request. We may charge a reasonable fee to meet our costs in providing you with this information. Please contact us in writing at marketing@westcountrycare.com or the registered address above if you would like to make a subject access request.
To ask that we correct inaccurate data that we may have on you. Please contact us in writing at marketing@westcountrycare.com or the registered address above to request a data correction.
To ask us to delete all data we hold on you. Please contact us in writing at marketing@westcountrycare.com or the registered address above to request to be forgotten.
To ask us to not process your personal data for direct marketing and promotional purposes. Please contact us in writing at marketing@westcountrycare.com or the registered address above to make this request.
To obtain and reuse your data for your own personal uses with other services. Please contact us in writing at m marketing@westcountrycare.com or the registered address above to request your portable data.
To object to the way we are processing your data following which we will stop. Please contact us in writing at marketing@westcountrycare.com or the registered address above if you wish to object to how we are processing your data.
To prevent automated decision making and profiling in relation to your data. Please contact us in writing at marketing@westcountrycare.com or the registered address above to request we do not automatically profile your data

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Disclaimer

The information contained on this website is for general information purposes only. The information is provided by Westcountry Home Care Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of Westcountry Home Care Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Westcountry Home Care Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Last Updated: 14th February 2022