Frequently asked questions

Find answers to your questions here

FREQUENTLY ASKED QUESTIONS

Take a look through the questions we get asked the most and see if they can answer any questions you may have.



Carer FAQs


Q
A

As a carer, do you receive payment for mileage?

Yes. You are paid mileage and you can also claim further money back from the government every April.


Q
A

Is it a zero hour contract?

Yes. Our contracts are zero hours, although with working within the care sector there are hours available. 


Q
A

Do we get paid holiday?

Yes, you do get paid holiday, your entitlement depends on how many hours you’ve worked over the previous 12 weeks of employment.


Client FAQs


Q
A

What type of care will I need and how do I organise this?

We offer a number of different care services and can tailor our visits to meet your requirements. We work with you and regularly review your care plan to ensure you receive the best service for you. Click here to see our Care Services page for more information.

To organise a care package, simply call your local Westcountry Home Care team to discuss your options. We are also happy to arrange a visit at your home to talk about your needs and wishes. We'll then take care of the rest!


Q
A

What costs are involved?

The fees charged are dependent on the type of care package and needs of the individual client. Depending on your personal financial situation, you can either pay the fees privately, receive benefits arranged by social services, or have your care paid by the NHS.

Your local council's social work team are obliged to perform an assessment of your care needs if you request it. If they agree that you need care, they will then undertake a financial assessment.


Q
A

Can we pay our bills via Direct Debit?

Yes. Our preferred method of payment is Direct Debit. You are still able to pay via cash or cheque to the office.


Q
A

What are the ongoing communication processes and is there out-of-hours support?

Westcountry Home Care carry out regular 3-monthly reviews of your care package with you or your nominated person to ensure our service continues to meet your needs. 

We also ensure that there is a member of the on-call team available to speak to in case of any changes or queries that arise outside of regular office hours.


Q
A

What tasks will my carer be able to support me with?

Our carers are able to support with a number of tasks around the home. If you need support with personal care, medication, domestic support or shopping we are able to help. Click here for more details about the services we offer. 

Any tasks you request will be incorporated into your care plan which we review with you regularly to ensure this still meets your needs. 


Q
A

Will I have the same carer each day?

Our aim is to keep your care package as consistent as possible. The number of carers that visit you will be kept to a minimum, but you will usually meet more than one carer to allow for periods of holiday, sickness, and scheduled days off.


Contact Us
Enter your details:
Please select your preferred time to talk: