Registered Manager Hannah James Comments:
The Penzance branch opened in July 2015 with just one staff member and one client and has since grown to become one of the largest branches under the Westcountry Home Care/Alexandras Community Care umbrella. I am the Registered Manager here in Penzance and just love working for such a friendly, caring company.
I started in 2014 as a part time carer but loved the job so much moved to full time and taking on more responsibility. First I became a Team Leader before moving on to Deputy Manager, Manager and then earlier this year I passed my CQC interview to become the Registered Manager for Westcountry Home Care Penzance.
All the staff work exceptionally well together with a great team ethos. Our primary focus is in making sure our care packages are consistently person-centred. We specialise in complex care needs and 24-hour care. We source extensive training, both in-house and externally, to ensure we can deliver on a range of care packages and can support people living with Picks Disease (frontotemporal dementia), Huntington’s, Parkinson’s, Lew Body dementia, Dercum disease and much more.
We receive regular, positive feedback from our customers supporting people in and around Penzance, including but not limited to Newlyn, Marazion, St Buryan, Hayle, Connor Downs, Carbis Bay and St Ives.
"People's care plans were detailed and informative and provided staff with sufficient information to enable them to meet people's needs. People and their relatives had been involved in the process of developing and reviewing these documents."
Recent customer comments:
"You care, you respond, you are contactable, knowledge is great, you communicate, you are professional."
The Penzance team-building event in 2018 was at an escape room, putting their minds together to beat the clock and get out! (There was a bit of inter-branch competition with Redruth and Falmouth going on there too!)
After-hours, the team got together recently in the office for a bit of a ‘pamper evening’. Our in-house hairdressers, nail technicians and masseuses offering their services alongside a cheeky drink or two!