About Us

Our team is your team

Who are Alexandras and Westcountry Home Care?

Alexandras Community Care and Westcountry Home Care are an established CQC-regulated care provider that have been providing reliable and safe care to the community since 1996. Our Alexandras team covers the West Cornwall area with our Westcountry team covering the East Cornwall.

We believe that care is a 24-hour responsibility and have 6 branches in Cornwall. The care remains person-centred and localised, and we believe that working in partnership with individuals, their families, friends, and professionals is essential to ensuring that care is discreet, compliant and holistic.

Each branch has a management team that can advise on all aspects of any care requirements that you may need. Click here to see where your local branch is today!

Our Values

Westcountry Home Care values

We are committed to meeting and exceeding the standards of Care Quality Commission (CQC). This in turn means that we will be Safe, Caring, Responsive, Effective and Well-led.

We value the power of teams and ability for individuals to deliver more as part of a group. We are committed to making our teams stronger and increasing their knowledge.

We take pride in the quality of care we deliver. We realise care is complex and that we have to adapt and improve continuously to meet our own standards.

 


Training

At Westcountry Home Care we have our own in-house accredited training manager who trains all of our staff within our own offices as well as sourcing some training courses from outside providers. 

Training is free of charge providing you stay with the company for 1 year. If you leave your employment within that time frame you are eligible to pay for the training you have received.

A recent survey shows 99% of staff found our training to be 'Good' (or above), with 70% rating it 'Excellent'

"All aspects of training were useful and explained in a way that was easy to understand"

Westcountry Home Care Training

Benefits

Westcountry Home Care benefits

We offer benefits to our employees such as the Employee Assistance Programme (EAP) as we recognise that sometimes everyone may face certain challenges in your work or home life that are difficult to deal with. Our EAP service provides a qualified counsellor to speak to on a fully confidential basis. 

If you attend all training throughout the financial year you will receive a training loyalty bonus within your wages.

Refer-a-friend. If you refer a friend to work with us and they stay for 6 months you will receive a bonus of £250 per person you introduce, with a further £50 bonus if they stay for a further 18 months.

Paid team-building events decided by the team together.

Christmas party paid for by the company decided as a team of where this is going to be held.


Career Progression

Within Westcountry Home Care we have opportunities for career progression.

We have roles within the organisations for Team Leaders, Deputy Managers, Managers, Registered Managers and Operations Managers.

For further information on career progression please get in touch with one of our offices.

Westcountry Home Care Career progression
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